Frequently Asked Questions

Orders & Processing

When will my order ship?

Most orders are processed within 3–4 business days when the products are ready to ship from our Ukraine warehouse.

Products made in our Greece workshop generally require 7–12 business days before dispatch. Some specially handcrafted jewelry, drinking horns, and belts may require 12–15 business days before dispatch.

If a jewelry piece is already made and ready to ship, it may be delivered much faster than the maximum delivery timeframes. Made-to-order and handcrafted products require the additional processing time stated above. If a product requires additional crafting time, this will be mentioned on the product page.

Can I cancel or modify my order?

If your order has not yet entered production or shipping, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

Shipping & Delivery

Do you ship worldwide?

Yes. Northlord ships worldwide.

How long does shipping take?

Delivery timing depends on the product and whether it is already made and ready to ship.

Jewelry and Other Products

• Europe and United Kingdom: 10–15 business days
• USA and Canada: 15–25 business days
• Rest of the World: 20–30 business days

T-shirts and Hoodies

• Europe and United Kingdom: 5–10 business days
• USA and Canada: 5–10 business days
• Rest of the World: 10–15 business days

These are conservative transit estimates after dispatch. Processing time is added before dispatch when an item is made to order or requires additional crafting.

If a jewelry piece is already made and ready to ship, it may be delivered much faster than the maximum timeframe shown above. These are estimates, not guaranteed delivery dates.

Where are orders shipped from?

Northlord ships orders from Greece and Ukraine. Most of our products are dispatched from Greece, while selected items ship directly from our warehouse in Ukraine. The dispatch country depends on the product.

Dispatch locations depend on the products ordered. For a specific item's dispatch origin, contact us before ordering.

Which carriers do you use?

We use UkrPoshta, ELTA, GLS, and the customer’s local national postal service. Tracking is provided when available, and dispatch details are sent by email.

Can my order arrive in separate shipments?

Yes. Some orders may ship separately from different warehouses so that products can be dispatched as soon as they are ready. If your order is split into multiple shipments, we will notify you by email. The parcels may arrive on different dates.

Are taxes and customs charges included?

For EU customers, orders dispatched from Greece do not incur additional import VAT or customs clearance charges on delivery. Applicable sales VAT is handled as part of your purchase. Most of our products ship from Greece.

For U.S. customers: NORTHLORD prepays applicable import duties on eligible jewelry and accessories shipped to the United States. You won't need to pay additional import duties upon delivery for these shipments. Print-on-demand products fulfilled and shipped within the United States are domestic shipments and do not incur U.S. import duties.

Exception for selected products shipped from Ukraine: These parcels enter the EU from outside the European Union and may incur import VAT, applicable customs duties, or postal or carrier clearance fees if not already prepaid or collected. For other international shipments, local import charges may apply under local rules. This does not include U.S. import duties prepaid by NORTHLORD for eligible shipments, as explained above. Please check our Shipping & Delivery page or contact us before ordering if you want to confirm a product's dispatch country.

Can customs or postal delays affect my order?

Customs delays may occasionally affect an order, especially during holidays and peak seasons. Local postal delays may also occur. Northlord cannot control customs processing or local postal delays, but we are here to help if an issue occurs.

How can I track my order?

Once your order is dispatched, we'll email you the shipping details and a tracking number when available.

Materials & Craftsmanship

Is your jewelry made from real silver?
Yes. Our jewelry includes pieces in 925 sterling silver as well as bronze, silvered bronze, pewter, steel, and other materials. Check each product description for its exact composition.

Is your jewelry handcrafted?
Many of our pieces are handcrafted by skilled artisans, inspired by Norse mythology and Viking heritage.

Will sterling silver tarnish?
Sterling silver may naturally oxidize over time. This is normal and can easily be cleaned using a silver polishing cloth.

Is Northlord jewelry waterproof?

Our jewelry is designed for everyday wear. However, we recommend removing jewelry before swimming, showering, or exposure to chemicals to preserve its finish.

Will the jewelry change color over time?

Sterling silver may develop natural oxidation over time. This is normal and can easily be cleaned to restore its original shine.

Is your jewelry inspired by Viking mythology?

Yes. Our designs are inspired by Norse mythology, Viking symbols, and ancient Scandinavian tradition.

Is the jewelry suitable as a gift?

Absolutely. Northlord jewelry makes a meaningful gift for anyone who appreciates Viking culture and symbolism.

How can I contact customer support?

If you have any questions, you can contact us through the contact page on our website and our support team will respond as soon as possible.

Ring Sizes

How do I choose the correct ring size?

You can determine your ring size by:

• measuring a ring you already own
• using a printable ring sizing guide
• visiting a local jeweler

If you're unsure between two sizes, we recommend choosing the slightly larger size.

What if the ring size doesn’t fit?

If the size does not fit, contact us and we will help you with an exchange.

Returns & Refunds

Can I return my order?

Yes. Returns are accepted within 30 days of delivery, provided the item is unused and in its original condition.

What if my item arrives damaged or defective?

If your item arrives damaged, contact us immediately with photos and we will arrange a replacement or refund.

Still have questions? Contact us here